Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Outsprint customer relationship management platform and related services (the "Service") provided by Outsprint ("we," "our," or "us"). Please read these Terms carefully before using the Service.

1. Acceptance of Terms

By creating an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" refers to both you and that organization.

If you do not agree to these Terms, do not access or use the Service.

2. Definitions

• "Account" means the account you create to access and use the Service.
• "Customer Data" means all data, content, and information that you or your authorized users submit to or generate within the Service, including contacts, companies, deals, activities, notes, emails, and files.
• "Authorized User" means an individual whom you authorize to access the Service through your Account.
• "Subscription" means the paid plan you select, which determines the features and usage limits available to your Account.
• "Professional Plan" means the Outsprint subscription priced at $40 per seat per month.
• "Enterprise Plan" means the Outsprint subscription priced at $67 per seat per month.

3. Account Registration

To use the Service, you must create an Account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your Account.

You agree to:

• Provide accurate, current, and complete registration information.
• Maintain and promptly update your Account information.
• Keep your password secure and confidential.
• Notify us immediately of any unauthorized access to or use of your Account.
• Accept responsibility for all activities that occur under your Account.

We reserve the right to suspend or terminate Accounts that violate these Terms or where the registration information is found to be inaccurate.

4. Subscription and Billing

Plans and Pricing

The Service is offered under two subscription plans:

• Professional Plan: $40 per seat per month, billed monthly or annually. Includes all platform features, AI-powered CRM capabilities, and standard support.
• Enterprise Plan: $67 per seat per month, billed annually. Includes all Professional features plus dedicated database infrastructure and data residency options (US or EU).

Billing

Subscription fees are charged in advance on a monthly or annual basis, depending on the billing cycle you select. All fees are quoted in US dollars and are non-refundable except as expressly stated in these Terms or as required by applicable law.

Seat-Based Pricing

Fees are calculated based on the number of Authorized Users (seats) on your Account. If you add seats during a billing period, fees for the additional seats are prorated for the remainder of the period. Removed seats take effect at the end of the current billing period.

Payment

Payment is processed through Stripe. By providing payment information, you authorize us to charge your payment method for all fees associated with your Subscription. You are responsible for keeping your payment information current.

Free Trial

We may offer a free trial period. At the end of the trial, your Account will be converted to a paid Subscription unless you cancel before the trial expires. We will notify you before your trial ends.

5. Use Restrictions

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
• Attempt to gain unauthorized access to the Service, other user accounts, or our systems.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.
• Copy, modify, or create derivative works of the Service or any part thereof.
• Use the Service to transmit viruses, malware, or other harmful code.
• Use the Service to send spam, unsolicited messages, or bulk communications in violation of applicable anti-spam laws.
• Interfere with or disrupt the integrity or performance of the Service.
• Resell, sublicense, or share your Account access with anyone other than your Authorized Users.
• Use automated tools to scrape, mine, or extract data from the Service beyond what the Service's API explicitly supports.
• Store or process data that is subject to specific regulatory requirements (such as HIPAA or PCI-DSS) without obtaining prior written approval from us.

6. Intellectual Property

The Service, including its design, code, functionality, documentation, trademarks, and all related intellectual property, is and remains the exclusive property of Outsprint and its licensors. These Terms do not grant you any rights to our intellectual property except the limited right to access and use the Service as described herein.

You may provide feedback, suggestions, or ideas about the Service ("Feedback"). By submitting Feedback, you grant us a non-exclusive, royalty-free, perpetual, and irrevocable right to use that Feedback to improve the Service without any obligation to you.

7. Data Ownership

You retain all rights, title, and interest in your Customer Data. We do not claim ownership of any Customer Data you submit to the Service.

You grant us a limited license to access, process, and display your Customer Data solely as necessary to provide, maintain, and improve the Service. This includes processing Customer Data through our AI systems to deliver conversational CRM features. We do not use your Customer Data to train general-purpose AI models or share it with third parties except as described in our Privacy Policy.

You are responsible for the accuracy, quality, and legality of your Customer Data and for obtaining any necessary consents from individuals whose data you store in the Service.

Data Export

You may export your Customer Data at any time using the Service's built-in export tools. Upon termination of your Account, we will make your Customer Data available for export for 30 days, after which it will be permanently deleted.

8. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• We do not warrant that the Service will be uninterrupted, error-free, or completely secure.
• In no event shall our total aggregate liability to you for all claims arising out of or relating to these Terms or the Service exceed the amounts you paid to us during the twelve (12) months preceding the claim.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or other intangible losses, regardless of whether such damages were foreseeable.

9. Termination

By You

You may cancel your Subscription at any time through your Account settings. Cancellation takes effect at the end of the current billing period. You will not receive a refund for the remaining portion of the billing period, but you will continue to have access to the Service until the period ends.

By Us

We may suspend or terminate your access to the Service immediately if:

• You breach any provision of these Terms.
• Your payment fails and is not resolved within 14 days of notification.
• We are required to do so by law or regulatory order.
• Your use of the Service poses a risk to the security or integrity of the Service or other users.

Upon termination, your right to use the Service ceases immediately. We will retain your Customer Data for 30 days to allow for export, after which it will be permanently deleted.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of such courts.

11. Changes to These Terms

We may modify these Terms from time to time. We will provide at least 30 days' notice of material changes by email or through the Service. Your continued use of the Service after the effective date of any changes constitutes acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the Service before the changes take effect.

12. Contact

If you have questions about these Terms, contact us at:

• Email: legal@gooutsprint.com
• Web: gooutsprint.com/contact